DELIVERY INFO

1. SHIPPING & DELIVERY POLICY

At LUTII we provide FREE Standard delivery to any address within the U.S.A. We use our standard USPS postal service w/a tracking number. ** WE MAY EMAIL YOU TO VERIFY YOUR ADRESS! Many times incorrect mailing addresses are listed on PayPal, invoices etc. PLEASE CHECK!…:) Any problems, we’ll contact you.

OUTSIDE U.S. ~We deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration. We will refund 50% of all postage fees of International orders...:)

2. ORDER STATUS & TRACKING

All orders placed (excluding public holidays) will be processed and shipped within 2-10 working days upon confirmation of payment, from our NYC studio. Most of our custom dog harnesses are handmade by order so we need some time to create your beautiful new design! This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.

Local Deliveries

There is 1 delivery options available for customer, Standard USPS courier.

Standard Courier – is FREE (USPS) for all local orders and it takes approximately 2-5 working days to reach you from the time of your finished design.

Once the order has been dispatched, an email confirmation will be sent to you with the USPS tracking number. You may check and track the delivery status of your order with our local logistics partner, with your 6-digit Order Number. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances such as providing wrong address!

International Deliveries

For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way and may track its status here.

3. TAXES, DUTIES & TARIFFS

For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.

4. MODE OF PAYMENTS

We accept payments via VISA/MASTER credit and debit cards, American Express and PayPal. Please visit www.paypal.com for more information. We do not accept payments via ATM or inter-bank transfers.